Thu Feb 25, 2010 at 01:30:00 PM EST
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The smoking gun got a hold of some of the 550 complaints filed against NJ Toll Collectors in the last 18 months and some of them are eye opening. They've gotten the attention of Assemblymen Wisniewski and Moriarty, who want some answers about the complaints and customer service training for employees. Here's how Assemblyman Wisnewski characterized the complaints:"They range from rude to obnoxious to just unspeakable," I read some of them and that quote is pretty much right on. And then there was this runner up quote in response from the Transporation Commissioner:Simpson, who has been on the job for only three weeks, also was trying to learn specifics about customer service training. But he vowed that if motorists were abused by toll collectors and it could be corroborated, "I will personally rip the toll-taker out of the lane." The Assemblymen are asking for more stories to be emailed to them and said they may schedule hearings on the complaints. I use EZ Pass so I don't normally talk to the toll collectors, but it seems like I'm missing out. |
| Jason Springer :: Quote of the Day: "From rude to obnoxious to just unspeakable" |
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